Terms & Conditions
General Terms and Conditions for holidays in East Java - Indonesia
Advance Booking Fee
- 30 days or more before departure date of your trip, 50% of total cost
- The first day of your trip, 100% of total cost
- We accept payment in the form of Rupiah (IDR)
- 30 days or more before departure date of your trip, 10% of the deposit you made
- Less than 30 days before arrival, 25% of the deposit you made
If you want to change your holiday plan
After confirmation of services, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes . All cost incurred due to amendment will be borne by you.
If you have a complaint
- If you face any problem during your holiday, please contact us directly, and we will try to be good.
- In case any promised travel arrangements are not provided by Kulojava Tour Organizer, we will compensate you up to the limit of the cost of such arrangements.
- Kulojava Tour Organizer not accept any responsibility for service providers like hotels, for example, hotels are responsible for inefficient service.
- Kulojava Tour Organizer not responsible for your acts of misdemeanour/omission and your personal affairs. For example, for ensuring the safety of your personal belongings, travel documents, etc. at any time before, during or after the holiday.,
Refund of unused services
- You cannot ask for a refund if due to circumstances (e.g. tired, weather conditions) you are not able to do the tour according to the itenerary.
- You are requested to purchase your own travel or holiday insurance. Kulojava Tour Organizer not be held responsible for this service.